© 2019 by Wizard IT LLC

Managed Services

Wizard IT's Primary IT Model is the IT Managed Services Model and thats why we classify our IT Company as an IT Managed Services Provider.   

A Managed Services Provider (MSP) assumes the responsibility for providing a defined set of services to its clients either proactively or as the MSP determines that services are needed and provides a strategic method for improving operations and cutting expenses.   MSPs remotely manage a customer's IT infrastructure and/or end user systems on a proactive basis using a Remote Monitoring and Management (RMM) System which is installed as an agent on Desktops, Servers, and Mobile Devices. The RMM is an efficient endpoint monitoring app that allows administrators to manage and monitor multiple endpoints from one centralized console.

Reach out to us today for a free Demo of these MSP Tools that cost much less than traditional solutions such as Microsoft System Center Suite, Helpdesk Software, Monitoring Software, and Antivirus Software.  

Wizard IT MSP Tools

Wizard IT Proactive Agent
  • Antivirus - BitDefender Security Manager Antivirus Agent

  • Remote Support - MSP Connect Remote Access Client

  • Monitoring - Always On Monitoring with Auto-Heal Services Ability

  • Reporting - License Keys, Performance Metrics, AV Reports, and More!

  • Automated Windows Update Schedules

  • Automated 3rd Party Update Schedules (Java, Adobe, Chrome, etc.)

  • Automated Deployments of Installation Packages/Scripts

  • Keeps your Machine Safe, Secure, and Up To Date to Minimize Risk

  • Time and Money Saving Tools and Services - Ask about the Cost Benefits!

Wizard IT Helpdesk
  • End Users are able to Request Service from Wizard IT any time!

  • Client Point of Contact or End Users are provided with Portal Access

  • Tracks your Assets, Users, Passwords, Procedures, and More.

  • Customization of  Service Level Agreements and Service Agreements.

  • Detailed Invoicing - Invoice shows all Completed Tickets per Bill Period.

  • Provides Accountability between Wizard IT and Client

  • Integrates with the Proactive Agent and Financial Software

  • Can be used as an "Internal" Helpdesk as well (Help@yourdomain.com)