IT Services in Pittsburgh

IT Service Management

Security

Security represents the vast array of tools, monitoring, management platform and processes that are built around your business to protect it in every conceivable way. This ranges from security practices such as how to distribute passwords, multi-factor authentication for logging in, to sensitive monitoring tools that look for suspicious activity within your network. The solution to security is no longer simply a “wall”, but a nuanced collection of products that actively protects you and your business at every turn with every click.

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Cloud Services

Monitoring

Monitoring is a critical component of our core services, and enables us to provide a pro-active model rather than a strictly reactive one. When responding reactively, there is necessarily downtime. While some issues cannot be foreseen, there are countless symptoms that precipitate larger issues. Our monitoring tools provide key insights to spot this issues early on, regardless of the severity. It may be an alert that Jeff’s PC is running low on disk space, or it could be that suspicious code behavior is creating new unapproved logins. Regardless of the severity, these platforms provide us with the insights needed to make informed decisions and take decisive action.

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Infrastructure Management

Infrastructure

Infrastructure represents the more physical aspects of your business’ network. It includes all network wiring and hardware, all wireless networks and hardware. Our infrastructure scope also includes hardware assessment and purchasing with our partner-based pricing options, budget planning with respect to hardware life cycles, and more.

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Disaster Recovery

Management

Management refers to the services and processes that we implement to maintain all other systems. This includes all management and review of data backups, licensing, continual service improvement, application review, and more. This is where our experience intersects with the myriad tools and platforms we implement, allowing us to make informed decisions and take effective action.

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Empowerment

Empowerment

For all the magic we can conjure up- it’s only as strong as the end users. Knowing this, Wizard IT is unique among MSPs that view you as a critical part of the solution we offer. For example, no automated tool can effectively replace a user armed with the right training when trying to catch phishing emails. Wizard IT knows this, and has committed to empowering these users through one-on-one Office 365 training, scheduled phishing trainings in the form of “spoofed” emails, a Wizard-built repository of How-to guides and tutorials for quick reference, and a documentation platform that remembers (and protects) all the fine details, keeping them secure while also easily accessible to you.
At a higher level, Wizard IT empowers decision makers too. We will help you make decisions on hardware upgrade cycles, reviewing business-critical applications, perform operational assessments in efforts to streamline, and more. We’ll bring the magic- but the wand is in your hand.

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IT Questions?